FAQ

• Why is working with The Rose Petal Shop better than working with my local florist or other floral providers?
• Where do the rose petals come from?
• How will my rose petals arrive?
• What can I do to prolong the life of my rose petals?
• How do I know that my order has been received?
• Is my email address and billing information kept private?
• Is it safe to place my order online?
• Do you ship to Canada?
• Do you ship to the United Kingdom?
• How soon can I place my order?
• What kind of guarantee and return policy do you extend to customers?
• How soon before my event should I schedule my rose petals to arrive?
• How can I receive a catalog?
• Is it possible to order samples?

Why is working with The Rose Petal Shop better than working with my local florist or other floral providers?

The Rose Petal Shop specializes in the selling and shipping of the world's finest rose petals and freeze dried rose petals. All of our rose petals are shipped directly from the flower farms to you. At no point are our rose petals ever warehoused or brokered. (return to top)

Where do the rose petals come from?

Rose petals purchased from The Rose Petal Shop are shipped directly from the flower farms to you. The farms  we have chosen to work with must meet our high standards for quality and consistency in order for us to consider selling their products. Rest assured that you are getting the best rose petals in the world with every order! (return to top)

How will my rose petals arrive?

Rose petals from The Rose Petal Shop are shipped directly from the flower farms to your door. The rose petals will arrive via FedEx or UPS and should be cared for properly upon arrival. Please visit our Flower Care section for proper care instructions for caring for both fresh rose petals and freeze dried rose petals. (return to top)

What can I do to prolong the life of my rose petals?

For best results, print out and become familiar with the care instructions for the rose petals found under the Flower Care section of our website. Proper care for fresh rose petals and freeze dried rose petals is quite easy, but must be followed carefully. If you have any additional questions about caring for your rose petals, please give us a call at 1-888-297-3000. (return to top)

How do I know that my order has been received?

Once your order has been processed, you will receive an email confirming your order, as well as a receipt for the products purchased. (return to top)

Is my email address and billing information kept private?

Your email address and billing information are only used to process your order. We do not sell or share email addresses and personal information with any other organization. (return to top)

Is it safe to place my order online?

The Rose Petal Shop is a division of The Grower's Box and employs well-established and secure channels for checkout. We use the most up to date encryption system to ensure that your credit card information is safe and secure. (return to top)

Do you ship to Canada?

At the present time we do not offer shipping to Canada. We are working on expanding our shipping program to include Canada but to not offer such services at this time. (return to top)

Do you ship to the United Kingdom?

At the present time we do not offer shipping to the UK. We are working on expanding our shipping program to include the UK but do not offer such services at this time. (return to top)

How soon can I place my order?

For most of the products on our website we do require the order be placed at least 10 days prior to your desired delivery date. There are some products that we can ship with shorter notice. Order placement guidelines are posted on each product page. Orders can be placed up to 60 days in advance. (return to top)

What kind of guarantee and return policy do you extend to customers?

To view our guarantee and return policy, please click here . (return to top)

How soon before my event should I schedule my rose petals to arrive?

Fresh Rose Petals: We highly recommend customers schedule their fresh rose petals for delivery 2 days prior to their event (for example: Thursday delivery for a Saturday event).

Freeze Dried Rose Petals: We highly recommend customers schedule the freeze dried rose petals to arrive well in advance of their event. There is no reason to wait to thave the freeze dried rose petals delivered.

Wholesale Flowers and Wedding Flowers: We highly recommend customers schedule their wholesale flowers and wedding flowers for delivery 3 days prior to their event (for example: Wednesday delivery for a Saturday event). (return to top)

How can I receive a catalog?

Our most up to date product and pricing information can always be found online. Since we are constantly adding new products and services to our website, we encourage our customers to visit our website often to check out our ever-changing portfolio of rose petals, wholesale flowers, and wedding flowers. (return to top)

Is it possible to order samples?

Due to the nature of our farm-direct flower and rose petal programs we are unable to send out samples of our products. We work directly with the flower farms where the products are grown. At no point in time are our products ever warehoused or brokered. They are shipped directly from the flower farms to you. The quantities that we have designated on the website for each product are for shipping purposes. Most of the damage sustained to flowers and rose petals occurs when the products shift while in transit. Our flowers and rose petals are carefully packed at the farm and are packed "snug" in the box so that they don't move. The quantities that we have listed on the website have been determined through years of shipping experience. If you are interested in seeing our products before you place your final order, we do encourage you to order the smallest box of the product of particular interest. (return to top)

Should you have any other questions about rose petals, please write us at info@rosepetalshop.com or call us toll free: 1-888-297-3000.