Guarantee & Return Policy

The Rose Petal Shop specializes in the procurement and shipping of high quality rose petals and freeze dried rose petals. We hand-select the farms we work with to ensure they share our same commitment to quality. It is through our strategic alliance between flower farms, cargo agencies, and overnight couriers including FedEx and UPS that we are able to safely deliver the world’s finest rose petals to our customers in an extremely efficient and streamlined manner.

We strongly recommend our customers be present at the time of delivery as a signature may be required by the shipping company upon delivery. The Rose Petal Shop will not be responsible for any lost or stolen packages, damage to the products resulting from the packages being left in inclement weather, freezing temperatures, etc… damage to products as a result of prolonged travel time caused by the customer not being present, FedEx, UPS or other courier delays, delays as a result of Customs or Agricultural inspections or acts of God.

Order Placement

Due to the farm-direct nature of our wholesale rose petal program, we do require all orders be placed at least 10 days prior to your desired delivery date.  Orders can be placed up to 60 days in advance.  We encourage our customers to follow the guidelines below to hedge against any delays that might occur.  While delays are truly few and far between… they do occur on occasion.

Fresh Rose Petals:  We highly recommend customers schedule the fresh rose petals for delivery 2 days prior to their event (for example: Thursday delivery for a Saturday event). 

Freeze Dried Rose Petals:  We highly recommend customers schedule their freeze dried rose petals to arrive well in advance of their event.  Freeze dried rose petals have an amazing shelf life and can last upwards of 2 years if cared for properly.  There is no reason to schedule freeze dried rose petals for delivery shortly before your event.  Bring them in early and don’t worry!

Wholesale Flowers and Wedding Flowers: We highly recommend customers schedule their wholesale flowers and wedding flowers for delivery 3 days prior to their event (for example: Wednesday delivery for a Saturday event). Ordering these flowers to arrive in advance provides plenty of time for the flowers to hydrate and open.  We also encourage customers to schedule their flowers to arrive 3 days in advance so as to hedge against any sort of delay.  While delays truly are few and far between... on occasion they do occur.

Changes to Orders

If you wish to change your order, you must do so at least 10 days prior to your delivery date.  We may not be able to process changes to your order without 10 day’s notice. 

Coupon Codes

If a customer has a coupon code, it is the customer's responsibility to enter the coupon code at the time the order is placed. The Rose Petal Shop cannot apply a coupon code to an order after it has been placed.

Order Cancellations

If you wish to cancel your order, you must do so at least 10 days prior to your delivery date.  Requests to cancel orders less than 10 days will not be accepted and the order will be delivered as scheduled.  All cancelled orders will be assessed a $15.00 processing fee.

Pricing Disclaimer

Our most up do date product and pricing information can always be found online at www.rosepetalshop.com.  We do our very best to ensure correct pricing information is posted online for each package; however, despite our best efforts, a small number of the packages in our catalog may be mispriced.  If a package's correct price is higher than the price posted online, we will, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Missing Rose Petals, Wholesale Flowers or Wedding Flowers

In the event that part of your order is missing, please contact us immediately.  The Rose Petal Shop will inquire with the flower farms to find out exactly what was shipped.  If there is a discrepancy, The Rose Petal Shop will reimburse the customer the value of the missing items per the pricing on the order or send out replacements where possible.

The Rose Petal Shop will not be responsible for replacing missing items from your local floral suppliers. 

Claims

Claims regarding the quality of rose petals, wholesale flowers, or wedding flowers must be reported to The Rose Petal Shop within 24 hours of receipt of product.  Claims made after 24 hours of receipt of product will not be accepted.  We may ask for your assistance with pictures, date and time of delivery, and possibly the return of the products to process your claim.  All claims are handled on a case by case basis. 

When a claim is accepted, The Rose Petal Shop will reimburse the customer the value of the damaged items per the pricing on the order or will send out replacements where possible. The Rose Petal Shop will not be responsible for replacing damaged items from your local floral suppliers.

The Rose Petal Shop will not be responsible for a customers misuse or handling of the products. Please follow the guidelines and instructions online to make sure that the rose petals are cared for properly. If you have any further questions regarding the care of your rose petals, wholesale flowers or wedding flowers please contact our customer care representatives at 1-888-297-3000. Customers that order from The Rose Petal Shop will be responsible for knowing how to care for their wholesale fresh and freeze dried rose petals, wholesale flowers and wedding flowers.

Due to the farm direct nature of the products shipped, the flower care instructions will not be included in the packages. Flower care instructions are available online. The Rose Petal Shop will not be responsible for products that were not cared for properly by the customer or their agents.

Your decision to purchase from The Rose Petal Shop confirms your acknowledgment and acceptance of our policies.

** If you have ever signed a door tag by FedEx or UPS authorizing them to leave a package, all future packages may be delivered without a signature requirement.  Some of the farms that we work with do require packages to be signed for at delivery.